As the purchaser of items from Giftcreationsbyu the purchaser agrees that:

•            All sales are final.

•            As flowers are a perishable item, returns are only accepted under the following circumstances:

•            We will happily replace any damaged item, which may have had its quality affected during shipping. All issues must be indicated to us within 24 hours of delivery by Email:Giftcreationsbyu@gmail.com

•            Returns are accepted on a “quality” basis only — issues of “not liking” the arrangement Flowers are not grounds for a return.

•            As flowers are perishable, you must water them, otherwise they will not last long.

•            If you are ordering flowers for someone else, be sure you are choosing something they would like — style preferences are not grounds for returns

•            As all flowers are not always in season, or not in stock, Giftcreationsbyu reserve the right to substitute blooms with a similar “look” and feel without prior consultation. We will do our utmost to make the arrangement as close to the advertised picture as possible. If you require a specific product, please call and check for its availability.

•            Delivery times are generalized to “morning” and “afternoon” deliveries. If you require a timed delivery, please call (617-708-2299) and speak with our designers to make those arrangements.

•            It is your responsibility, as the sender, to ensure that the recipient will be at the location of the delivery on the date of delivery. If the recipient goes home early (if delivered to a workplace) or is out of town (for home deliveries), unbeknownst to us, it is not cause for refund or exchange as we have fulfilled our obligation in delivering upon the date of request as ordered by the sender. We do not call ahead to ensure someone is home, as to not spoil surprises.